Technical Support Member (Woolloomooloo)

Nayax is looking for a strong Technical Support Member to join the Technical support team, to be a key point of contact for Nayax’s customers across Australia.

This is a great opportunity to work closely with the Team Lead & Technical Director in fast paced environment, solving critical technical issues and providing exceptional customer service in accordance with our SLA’s.

If you are analytical, like solving problems, and are also a great communicator, this role is for you.

**IN THIS POSITION YOU WILL**:

- Manage technical support tickets from start to finish, including escalating issues to the Tier 2 Support team for further investigation and resolution.
- Understanding and documenting the customer's requirements, managing expectations, and providing excellent customer service.
- Engage with a variety of teams across the business.
- Maintain and constantly improve an internal knowledge base and workflows.
- Occasional Weekend shifts
- Ad hoc tasks.

**Requirements**: **WE ARE LOOKING FOR SOMEONE WITH**:

- ** **Preferably 1-2 years of technical support experience with a global company.
- Ability to learn new technologies quickly & independently People person who enjoys.
- Fluent in English with excellent verbal and written communication skills.
- People who enjoy customer interaction and getting customers excited about Nayax solutions/products.
- Availability to work full-time and the occasional weekends shifts.

**ADVANTAGES**:

- Experience in payments or the financial industry.
- Knowledge of Customer Relationship Management Salesforce & ServiceNow.
- Training and knowledge base management experience.

****

Who we are: Nayax is a leading global end-to-end retail technology platform for unattended & attended commerce. Our mission is to simplify commerce and payments for retailers while driving growth, optimizing operations, and enhancing consumer engagement.

With a solid global presence over the past 17 years, our core products and innovative solutions provide ample professional development opportunities and a strong sense of community within our organization.

Nayax is constantly growing and we are always on the lookout for enthusiastic, innovative, and eager individuals to join us in our growth! Apply on Kit Job: kitjobau.com/job/3r02a3