Ecommerce Support Executive (Woolloomooloo)

Working in partnership with Universal Music Australia, we have an opportunity for motivated individual, with a passion for music and experience in

eCommerce to join the team onsite at UMA
- Woolloomooloo.

**About the Role**

In this role, you will be at the forefront of providing exceptional customer service for UMA’s eCommerce stores. Your primary responsibility will be to ensure our customers have the best possible experience, addressing their inquiries and resolving any issues efficiently.

Additionally, you will play a vital role in supporting UMA’s eCommerce division. Your efforts will help maximize sales opportunities and drive continuous improvements in conversion rates and customer satisfaction across Universal Music Australia’s ecommerce stores.

Moreover, you will assist with various product administration tasks. This includes managing stock levels and setting up and optimizing product listings to ensure they are presented in the best light across Universal Music Australia’s ecommerce stores.

**Key Details**:

- Full time | Monday to Friday | Business hours
- Commencing 1st July
- Location | Onsite | Woolloomooloo

**Key Responsibilities**:

- Handle all customer tickets and queries, including order status, exchanges, refunds, returns, and other queries
- Liaising with Operations to determine stock movements
- Provides ETA’s and manages briefs/approvals for customer care comms
- Provide feedback on any customer care needs and planning
- Assists with promo ordering & artist stock buys
- Develops forecasting and control processes to drive more accurate inventory planning.
- Supports in replenishment process.
- Assisting eCommerce managers in the scheduling & PO management of merchandise
- Supports the team with basic product set up and merchandising needs
- Supports and work with teams to deliver stock optimization analysis, reporting and forward planning
- Supports with set up and retail price management of titles on stores
- Adhoc administrative product tasks as advised by Senior eCommerce Development & Snr. Commercial Director.

**Key Skills and Attributes Required**:

- 1-2 years of experience in a customer service
- Solid attention to detail
- Excellent time management and project management skills, ability to juggle many priorities at once
- Experience/Exposure to E-Commerce best practices, including product merchandising, pricing strategies, and inventory management.
- Interest in music
- Experience in working with spreadsheets and data
- Familiar with Shopify, tech savvy & able to learn new systems
- Flexibility to occasionally work outside of regular business hours to support online product launches Apply on Kit Job: kitjobau.com/job/3rhs06