Guest Service Agent (West Melbourne)

**Guest Service Agent (Pre-Opening)**

**Mercure Melbourne La Trobe Street**

Mercure Melbourne La Trobe Street is a brand-new 4-star hotel joining the **Accor** network. Located in the heart of West Melbourne near Flagstaff Gardens, Queen Victoria Market, Docklands and Marvel Stadium, this exciting new property offers modern design, generous spaces, and a strong focus on guest experience.

We are seeking enthusiastic and guest-focused **Guest Service Agents** to support the hotel through its pre-opening phase and ongoing Front Office operations.

**About the Role**

As a Guest Service Agent, you will be the first point of contact for our guests and play a key role in creating a welcoming and memorable stay. This is a hands-on Front Office role where you will support daily operations, deliver exceptional service, and contribute to the successful launch of this recent hotel.

**Key Responsibilities**
- Deliver warm, professional, and personalised guest service at all times
- Manage guest check-ins and check-outs efficiently and accurately
- Handle guest enquiries, requests, and feedback in a timely manner
- Process reservations, payments, and billing transactions
- Maintain Front Office standards, procedures, and brand compliance
- Support the setup and testing of Front Office systems and procedures during pre-opening
- Work collaboratively with other departments to ensure a seamless guest journey

**About You**
- Previous experience in a hotel Front Office or customer service role (hotel experience preferred)
- Pre-opening hotel experience (desirable but not essential)
- Experience using **Opera Cloud** or similar PMS (preferred)
- Strong communication and interpersonal skills
- A positive, can-do attitude with a genuine passion for hospitality
- Ability to work a rotating roster, including mornings, evenings, weekends, and public holidays

**Why Work With Us?**

At Accor, we are more than a worldwide leader — we welcome you as you are and support your growth and development.

Benefits include:

- **ALL Heartist Membership**
- Accommodation and dining discounts worldwide
- **Family & Friends Rates**:

- **Accor Live Limitless (ALL)** reward points
- Access to **Accor Academy** and **Typsy** training platforms
- Global career opportunities across 5,400+ hotels in 110+ countries

**Job Type**: Part-time

Pay: From $26.70 per hour

Expected hours: 15
- 30 per week

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance

Work Authorisation:

- Australia (required)

Work Location: In person Apply on Kit Job: kitjobau.com/job/3qm8ad