Support at Home Team Leader/ Care Partner (Seddon)

Who Are We?

Australian Multicultural Community Services (AMCS) is a trusted not-for-profit organisation supporting diverse communities across Greater Melbourne and Geelong since 1983. Our head office is located in Seddon, Melbourne's west. With more than 285 staff and 350 volunteers representing over 50 countries and speaking 70 languages, we deliver culturally inclusive services that help people live safely, independently, and remain connected to their communities. Our multicultural workforce brings valuable lived experience and a deep understanding of the diverse needs of our clients. We are committed to providing respectful, reliable, and person-centred support. Benefits of Working with AMCS

- Salary packaging benefits
- Hybrid working arrangements
- Portable Long Service Leave
- Supportive and inclusive workplace culture
- Opportunities for professional development and growth opportunities
- Meaningful work that positively impacts the community
- Employee Assistance Program (EAP)

Position Objective of the Team Leader / Care Partner:

We are seeking an experienced, compassionate, and motivated Team Leader / Care Partner to join our Support at Home team. Reporting to the Program Manager, you will lead a team of Care Partners while also supporting a caseload of older people to live safely, independently, and with dignity in their own homes. Working within a rights-based, person-centred framework, you will build strong relationships with clients, families, carers, and service providers to coordinate tailored supports that meet individual needs and goals. In this dual role, you will be responsible for care planning, service coordination, monitoring client outcomes, and ensuring services are responsive, inclusive, and aligned with best practice. You will also provide day-to-day leadership, support team performance, contribute to budget outcomes, maintain high levels of client satisfaction, and drive a culture of continuous improvement. This is an exciting opportunity to combine hands-on client care management with team leadership, ensuring high-quality, financially sustainable services are delivered in line with the Strengthened Aged Care Quality Standards. Key Responsibilities Team Leadership & Performance

- Lead, mentor and support a team of Care Partners and other team members.
- Provide regular supervision, coaching and performance feedback.
- Foster a positive, collaborative and high-performing team culture.
- Support annual performance reviews and staff development. Care Management & Service Delivery

- Manage a caseload of clients and coordinate person-centred care services.
- Develop, implement and review care plans that reflect client goals, preferences and needs.
- Work closely with clients, families, carers and service providers to ensure quality outcomes.
- Monitor client wellbeing and respond proactively to changing needs and risks. Clinical & Stakeholder Collaboration

- Collaborate with Clinical Care Partners and other health professionals to support clients with complex needs.
- Participate in case conferences and multidisciplinary care planning.
- Build strong relationships with internal and external stakeholders. Quality, Compliance & Risk Management

- Ensure services are delivered in line with the Support at Home Program and Strengthened Aged Care Quality Standards.
- Support incident management, complaint resolution and continuous improvement activities.
- Maintain accurate client records, case notes and reporting requirements.
- Identify and manage risks to ensure safe, effective service delivery. Financial & Operational Management

- Assist clients to understand and manage individual budgets and available services.
- Monitor service utilisation and contribute to achieving program performance and budget targets.
- Provide regular reports and insights to management.
- Contribute to service improvements, innovation and organisational growth. Client Advocacy & Empowerment

- Promote client choice, independence and informed decision-making.
- Support clients and carers to navigate aged care services and access appropriate supports.
- Deliver culturally responsive and inclusive services that reflect the diverse needs of our community. About You

To be successful in this role, you will have: Essential

- A Degree or Diploma in Management, Social Work, Nursing, Case Management, Allied Health or Community Services or a related discipline.
- Demonstrated experience in staff supervision, team leadership and performance management.
- Experience working within aged care, home care or community care programs, with strong knowledge of the Aged Care Quality Standards, and demonstrated ability to manage client and staff enquiries, complaints and complex situations in a professional and timely manner.
- Strong case management experience, including assessment, care planning, service coordination and support of older people living at home.
- Excellent communication, interpersonal and stakeholder engagement skills.
- Experience working with budgets, resource allocation and service utilisation targets.
- High level of computer literacy, including experience using client management systems (CRM) and Microsoft Office applications.
- Current Victorian Driver Licence and willingness to travel. Desirable

- Experience leading teams through organisational change and continuous improvement initiatives.
- Understanding of the Support at Home Program and aged care reforms.
- Demonstrated resilience, empathy and a positive approach to supporting clients and staff.
- Ability to speak a second language (Italian / Greek is preferred but not essential) and an understanding of culturally diverse communities. Apply on Kit Job: kitjobau.com/job/3s3p08