Customer Service Manager (Yorketown)

Responsibilities
- Manage the team of Customer Service staff to ensure optimum accuracy is performed and delivered to the local markets in a timely manner, within agreed Service Level Agreement and to meet business growth objectives.
- Manage day to day operations in relation to customer service, including Order Taking, Credits, product non‑conformances and Customer Issues/Complaints.
- Project Management – support process, organization, and tool improvements.
- Ensure best practices are identified and implemented.
- Ensure standardization across the customer service department of processes.
- Initiate process improvement projects as required.
- Implement recent tools and drive automation internally and in collaboration with other countries or regions.
- Coordinate closely with Distribution, Commercial, Marketing, Quality and other key internal stakeholders to deliver products and services per customer expectations and agreed Service Level Agreements.
- Ensure understanding of key accounting principles, especially in relation to revenue recognition, pricing and other compliance areas.
- Manage performance of employees in Customer Service toward achievements of objectives and KPIs. Qualifications
- Team management experience essential.
- 8 years minimum experience in a leadership role with emphasis on managing, mentoring and coaching.
- Minimum high school diploma or equivalent.
- Formal education or certifications in customer service operations. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3q8mwh