Customer Service Manager Yorketown

Responsibilities Manage the team of Customer Service staff to ensure optimum accuracy is performed and delivered to the local markets in a timely manner, within agreed Service Level Agreement and to meet business growth objectives. Manage day to day operations in relation to customer service, including Order Taking, Credits, product non‑conformances and Customer Issues/Complaints. Project Management – support process, organization, and tool improvements. Ensure best practices are identified and implemented. Ensure standardization across the customer service department of processes. Initiate process improvement projects as required. Implement recent tools and drive automation internally and in collaboration with other countries or regions. Coordinate closely with Distribution, Commercial, Marketing, Quality and other key internal stakeholders to deliver products and services per customer expectations and agreed Service Level Agreements. Ensure understanding of key accounting principles, especially in relation to revenue recognition, pricing and other compliance areas. Manage performance of employees in Customer Service toward achievements of objectives and KPIs.

Qualifications Team management experience essential. 8 years minimum experience in a leadership role with emphasis on managing, mentoring and coaching. Minimum high school diploma or equivalent. Formal education or certifications in customer service operations. J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qjh93