Customer Relations Representative (Geebung)

_________________________________________________________________________________: Join Applied Medical in an exciting full-time permanent opportunity as a Customer Relations Representative. This is your chance to make an impact working within a high-performing team that’s passionate about delivering exceptional outcomes and making a real difference for customers every day. If you are ready to hit the ground running, follow the links to apply! About Applied Medical: Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fueled our rapid growth and expansion worldwide. What connects us all is our mission to improve the affordability and accessibility of high-quality healthcare by delivering innovative technologies that enhance clinical care. Be part of our growing Australian & New Zealand arm of our global organisation that makes decisions locally for what is right for patients, customers, our community and the environment. About the Role: As a Customer Relations Representative based at our new, modern, and purpose-built head office in Geebung, you'll play a key role within a collaborative and high-performing team that sits at the heart of our operations. This is not a transactional role; it's a broad, fast-paced position where you'll take ownership across multiple functions including field support, order management, returns, master data, and complaint resolution. Our customers extend beyond hospitals. You'll work closely with public and private hospitals, internal departments, and field representatives, managing enquiries, resolving issues, and building strong, lasting relationships across every part of the business. Your ability to communicate effectively, take initiative, and deliver solutions-focused support will be essential to your success in this role. Your responsibilities will include:
- Managing requests end-to-end from internal and external customers via email, phone, and system-generated workflows
- Act as a key connector between customers, field teams, and internal functions
- Resolve enquiries and support our customers with a solutions-first approach and mindset
- Accurately and efficiently process orders, returns, credits, and data in a regulated industry
- Working across multiple systems and processes with confidence and adaptability
- Prioritise and manage a dynamic workload in a rapid-paced, evolving environment
- Provide cross-functional support across operations, clinical, and education teams
- Identify opportunities to improve processes and customer outcomes
- Contribute to maintaining Applied Medical’s quality and compliance standards across all activities About You: You're someone who is energised by variety, takes ownership of your work, and thrives in an environment where no two days look the same. You might come from customer service, operations, logistics, healthcare, retail, or any environment where customer service is fast-paced and involves coordinating across multiple stakeholders. What matters most is how you approach your work: -

Proactive and solutions-driven — you take initiative rather than wait for direction
- Organised under pressure — you manage competing priorities without losing accuracy
- A confident communicator — comfortable engaging with a broad range of people across hospitals, field teams, and internal departments
- Curious and adaptable — you pick up new systems and processes quickly and enjoy learning
- Accountable and team-oriented — you value contributing to a culture built on collaboration, ownership, and continuous improvement Experience in a medical or healthcare environment is valued but not essential. Previous use of SAP or similar platform/s is preferred. Solid computer literacy across MS Office and data management tools is expected. Why Applied Medical?
- Applied Medical is committed to improving the affordability and accessibility of high-quality healthcare, be part of how we deliver to customers and support clinical outcomes
- A broad and varied role with real ownership and autonomy across the business with genuine exposure across departments and opportunity to develop and progress
- Work in a supportive team that values initiative, accountability, and continuous improvement
- Your wellness is significant to us; Employee Assistance Program is available to all team members and their families
- Access to Health, Fitness, & Wellbeing Benefits platform – WHEREFIT Apply on Kit Job: kitjobau.com/job/3r5du9