Customer Service Representative (Mascot)

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. The Power Quality (PQ) division at Eaton Electrical provides power management solutions including uninterruptable power supplies (UPS’s), surge protective devices, power distribution units (PDU’s), remote monitoring, software, power factor correction, airflow management, rack enclosures and services. We strive for continued success in leveraging technical innovation to develop next-generation solutions.

**What you’ll do**: People & Culture  Responsible for adhering to Eaton MESH and EQMS systems and for own safe behaviours  Responsible for doing what you are authorised to do and that you do it within the Eaton Delegation of Authority (DoA)  Participates in effective people competency development and performance management program Operational Execution
- Supporting eaton's digital first strategy
- Work directly and collaboratively with product, accounts, sales and supply teams to ensure requests are supported and resolved efficiently and to quality
- Proactively managing customer orders to provide On Time Deliveries and where not possible proactively engaging customers to provide optimal customer experience
- Develop & demonstrate a sound knowledge of the company’s products, policies and standards
- Work in a team environment to achieve all customer service SLA's and support the PD sales team in achieving revenue goals
- Share learnings and best practices with new team members
- Adopting a continuous improvement mindset and support key change initiatives
- Demonstrate a strong understanding of our products, services and systems Activity reporting and system management
- Actioning reports (e.g., OTD, Z reports, Open Order) to support revenue targets, manage internal SLA's and optimise the order to cash cycle
- Responsible for collecting operational performance data (including electronically) and undertaking approved corrective actions
- Responsible for reporting process and stock quality matters to management and entering NCR's into quality systems

**Qualifications**: N/A 1-2 years working in customer service/support roles

**Skills**: "Experience in CRM systems SAP Navigation is a Bonus " "Demonstrated experience working in challenging and technical environments Excellent Stakeholder Management Teamwork and work independently Outstanding time management and productivity to deliver results Strong customer service ethos with demonstrated experience Great attention to detail and high levels of accuracy"

We are committed to ensuring equal employment opportunities for all job applicants and employees. Our recruitment processes encourage diversity by utilising a balanced selection criteria regardless of the applicants age, gender, gender identity, ethnicity, religion, sexual orientation, or any other status protected or required by law. Eaton prides itself in truly representing the people within our communities. Apply on Kit Job: kitjobau.com/job/3qhkqf