Reservations Agent (Port Douglas)

Job Number 26061486 Job Category Reservations Location Sheraton Grand Mirage Resort Port Douglas, 168-190 Port Douglas Road, Port Douglas, Queensland, Australia, 4877 Schedule Full Time Position Summary At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Reservations Agent because together, we are better. Start your career at Sheraton, where you don't just work
- you belong. Responsibilities
- Handle all incoming calls into the hotel and redirect to each department as appropriate
- Analyze and update all guest requests, creating meaningful guest experiences that are tailored to the guests' requirements
- Responsible for handling all hotel outlet reservations or guest orders
- Assist and coordinate guest bookings, engaging with them and exceeding their expectations
- Build and strengthen relationships with existing and new guests through engaging experiences and thoughtful service, enabling future bookings
- Liase with other departments to deliver service excellence with each customer experience
- Complete reservation administration tasks and offer general support to the team Qualifications
- Strong communication skills written and verbal
- Relevant experience in a similar role
- Working rights in Australia
- Enthusiastic to elevate your career
- Self-motivated, driven and energized in a fast-paced environment
- Armed with smart solutions and a can-do attitude Preferred Qualifications Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None. Benefits
- Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
- Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
- Grow, develop, and progress with internationally recognized training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
- Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
- Opportunity to receive Employee Referral Incentives and get paid for working with your friend
- Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness Equal Opportunity Employment At Marriott International, we are dedicated to being an equal prospect employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3qdzki