Administration Officer Lvl 3 - Liverpool Emergency …, City of Liverpool

Requisition ID: REQ

Employment Type: Permanent Part Time up to 24 hours per week or Temporary Part Time 20 hours per week until 02/11/2026 Remuneration: $35.81
- $36.96 per hour + 12% Superannuation + Salary Packaging Location: Liverpool Hospital The Emergency Department Administration Officer plays a key role in supporting the delivery of safe, timely emergency administrative care by providing high quality administrative and customer service support in a fast‑paced clinical environment. Responsibilities
- This role requires prior administration skills at an intermediate level and is not an entry level role with the ability to communicate effectively and professionally with internal and external stakeholders.
- Working as part of a dedicated Emergency Department administration team, the role collaborates closely with clinicians and support staff to ensure smooth patient flow and positive experiences for patients and families.
- Through accurate registration, admissions, effective communication, and the respectful handling of sensitive information, this position contributes directly to patient centred care while developing a broad range of administrative and organisational skills across a 24‑hour, seven day service.
- You will be required to work a set rotating roster comprising of morning, afternoon, and night shifts. This is a compulsory requirement of the role. Qualifications
- Demonstrated commitment to delivering high‑quality, respectful customer service in a fast‑paced, patient‑focused environment.
- Demonstrated experience in advanced interpersonal communication skills to work in a multidisciplinary environment with patients, families, clinicians, and colleagues both in person and over the phone.
- Highly organised with the ability to multitask and manage competing priorities accurately and work effectively under pressure. Reliable, adaptable team player who shows initiative, can work independently, and is available to work a 24/7 rotating roster in a busy Emergency Department.
- Proven and demonstrated administrative experience with strong computer and data entry skills, including use of hospital or administrative information systems.
- You will work in four different roles covering patient enquiries and registrations at reception, inpatient admissions, and switchboard in the Emergency Department while working with internal and external stakeholders. Selection Criteria 1. Demonstrated experience providing high quality customer service in a high-pressure environment. What skills did you use to communicate effectively and remain professional? 2. This role requires prior intermediate level of experience in accurate data entry, advanced typing skills, advanced communication skills, ability to work independently and as part of a multidisciplinary team, adherence to procedures, ability to work confidently with administrative or hospital information systems, maintain confidentiality and privacy, process financial transactions, attention to detail, advanced interpersonal skills, ability to adapt to work in a fast paced environment. Please outline your experience in relation to the above. 3. What is your understanding of availability for a 24/7 roster? 4. Please describe previous experience when working as part of a large team in a high-pressure environment. Shortlisted candidates will be required to undertake an aptitude test prior to progressing to interview. Benefits
- Financial Perks
- 12% superannuation
- Salary packaging and novated leasing via Smart Salary
- Annual leave with 17.5% leave loading (for full‑time and part‑time staff)
- One extra day off each month for full‑time employees
- Work‑Life Balance
- Flexible work options, including hybrid and varied hours (depending on the role)
- Paid maternity and parental leave
- Generous leave options like long service and carers leave
- Grow Your Career
- Access to learning opportunities through our dedicated Education and Organisational Development team, who support staff with training, workshops, and career development programmes.
- Health & Wellbeing
- Discounted gym membership through Fitness Passport
- Free and confidential support for staff and their families via our Staff Wellbeing and Support Service (EAP)
- Wellbeing programmes that promote mental health, resilience, and balance Additional Information
- Temporary visa holders may be considered if no suitable citizen or permanent resident is found.
- Vaccination Requirements – All staff must meet NSW Health’s vaccination and screening requirements before starting.
- Child Safe Employment – South Western Sydney Local Health District is dedicated to fostering a child‑safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the Child Protected Standards. We aim to ensure that children and young people feel protected, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and well‑being of children and young people, actively working to protect them from harm and abuse.
- We are an equal opportunity employer dedicated to accessibility and a supportive recruitment experience. We strongly encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, neurodivergent individuals, refugees, multicultural and multifaith backgrounds, and members of the LGBTQI+ community. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r9j7t