Control Room Team Leader | Northern Suburbs (Melbourne)

Team Leader of Control Room Operators Reporting to the Site Supervisor, this position is responsible for leading a team of approximately twenty control room operators, ensuring high standards of security and compliance are maintained and managing the day‑to‑day operations of the Broadmeadows site. Securecorp is excited to announce a excellent chance for motivated and experienced individuals to take on this role. Responsibilities
- Provide leadership to ensure a consistent approach to client service and full compliance with SOPs and Service and Delivery Assurance (auditing and reporting) requirements.
- Maintain contact with clients regarding effective use of personnel to meet client needs and wants.
- Address any client issues in a timely and effective manner.
- Help with interviews and hiring of new security officers.
- Identify and report training needs or issues required in maintaining a high standard of delivery by the site team.
- Ensure the delivery of security and safety to the assigned site, its contractors and/or visitors, and the monitoring and coordination of an effective security presence complemented by exemplary customer service.
- Perform general administrative duties such as database management, creating/maintaining spreadsheets, record keeping, report writing, and other adhoc duties.
- Coordinate staff rosters, training sessions and drive continuous improvement to contribute towards operational excellence. Roster 12‑hour rotating roster – days #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rhgej