Procurement Support Hub Lead - Drive Service Excellence …, Melbourne

HSV was established on 1 January 2021 as a commercially oriented independent provider of supply chain, procurement and corporate shared services to Victoria’s public health sector. HSV’s purpose is to partner with Victoria’s public health services and suppliers to support better value for the public health sector and better outcomes for their patients. Our focus is on the end-to-end supply chain needs of health services, including operating the State Supply Chain, to ensure Victoria’s public health services have access to goods that may be in higher demand or difficult to access. Under the Health Services Act 1988 (Vic), we administer compliance-related functions, and work with health services to assist them in meeting compliance and probity obligations. About the Role The Procurement Support Hub Team Lead will lead the planning and delivery of HSV’s Procurement Support Hub within the Procurement Strategy & Enablement Team. This role is responsible for overseeing a centralised shared-service function, managing helpdesk operations, supporting procurement activities, and driving continuous improvement initiatives across the Procurement division. Key Accountabilities Include, but not limited to:
- Leading and managing the Procurement Support Hub team and daily operations
- Acting as the key escalation point for procurement-related stakeholder enquiries
- Monitoring service delivery performance and ensuring compliance with service level agreements (SLAs)
- Driving process improvement initiatives and expanding the scope of procurement support services About you:
- Demonstrated experience in procurement, including sourcing, purchasing and procurement project coordination
- Previous experience leading teams within a shared services, helpdesk or operational support workplace
- Strong stakeholder engagement and communication skills with the ability to influence and collaborate effectively
- Experience using ticketing systems such as Zendesk or Salesforce
- Strong analytical, problem-solving and organisational skills with a continuous improvement mindset
- Relevant tertiary qualifications in Business, Procurement, Supply Chain or a related discipline. What HSV can offer you:
- 4 weeks of annual leave plus 13 Accrued Days Off
- Annual Leave loading of 17.5%
- Easter Tuesday public holiday Applications close on Wednesday June 3 2026 . Following the closing date, we will commence shortlisting and will be in contact with shortlisted candidates directly. A full position description can be found on the HSV Careers Page. To express your interest, please submit your CV via LinkedIn. We look forward to hearing from you! HSV is an all-inclusive employer. Applications from Aboriginal and Torres Strait Islander peoples, people with disability, LGBTI and people from culturally diverse backgrounds are encouraged. Probity checks are also conducted in the latter stages of the recruitment process. Applicants requiring flexible working arrangements including part-time hours will be considered. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rs3gn