Service Desk Team Lead, GET STAFFED ONLINE RECRUITMENT …, Melbourne

Service Desk Team Lead Location: Ringwood, Hampshire Salary: £27k – £29k DOE + Benefits + Company Profit Share Hours: 37.5 hours per week The Role
- Manage the incident and request lifecycle.
- Assist with operational Service Desk cover during busy periods.
- Identify and report escalations and major incidents.
- Monitor and report on service desk activity.
- Feed in new and innovative ideas.
- Manage a team of Service Desk Technicians. Skills and Experience To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment. You will also demonstrate:
- Accountability and responsibility for your workload.
- Helpful and approachable attitude.
- Excellent time management skills.
- At least 12 months’ experience in a similar role.
- Ideally at least 12 months’ experience managing people, including day‑to‑day management such as absences, holidays, and performance reviews. This role is subject to a explicit standard DBS check being received. The Package
- Company Profit Share (first £3,600 is tax free).
- 22 days annual leave plus bank holidays, increasing with length of service.
- Birthday as additional paid leave.
- Additional paid leave (dependent on company performance).
- Company sick pay policy.
- Pension Scheme.
- Private Medical Insurance including dental.
- Free Parking.
- Hybrid Working.
- Progression opportunities.
- Fresh fruit, the occasional pizza and a posh coffee machine! Our Client Our client has been a specialist IT Infrastructure and Support Services provider for over 25 years. They are an Employee Ownership Trust – a growing company. They are proud winners of Best Place to Work award and overall winner of the Ringwood Business Awards 2024. Their core services include support desk, on‑site engineering, project management and delivery, storage and logistics, and technical consultancy. They encourage progression within themselves for their colleagues, offering opportunities in other teams and departments. Join our client’s friendly company, where a great team and a positive culture await you. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3ru3s1