Assistant Store Manager — Lead a Dreamy Sleep Experience …, Melbourne

We spend a third of our lives sleeping, so we thought we’d make it memorable. Sheet Society was dreamed up by Hayley and Andy Worley in 2017 after they thought the industry had hit snooze. Then once their kids arrived, they had a new understanding of what makes for a great night’s sleep. We are looking for a talented Assistant Store Manager to join our Retail Team in Doncaster. About You We’re looking for someone who exudes positive energy and is genuinely passionate about providing a world‑class experience. You’re a natural leader who has the ability to engage and motivate the team towards our collective goals, developing your team and leveraging their strengths. You’re accountable, driven and the ultimate support crew to those around you. You’ve a strong commercial acumen and know how to maximise every inch of the store to not only showcase our products in the best way possible, but leverage data to ensure best sellers are perfectly positioned to maximise sales and drive KPIs. About the Role This role is full‑time on a Sunday to Thursday roster. The Assistant Store Manager will work closely alongside our Store Manager to deliver a phenomenal in‑store retail experience for our customers. This isn’t a typical retail role, but instead an opportunity to bring Sheet Society to life and help shape how we approach retail in the real world. Our stores are purpose built to deliver both a functional shopping experience for our customers, and an immersive space that feels just like home. We pride ourselves on delivering a customer experience like no other. We prioritise connection with our customer and you will too, you will be a style advisor who can be adaptable, a pro at working with customers to create their perfect bed and show creativity, confidence and exceptional communication skills. Key Responsibilities Leadership & Management Support
- Lead by example in all that you do, living and breathing Sheet Society’s values.
- Grow and nurture a talented team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
- Supporting the SM with managing monthly rosters ensuring wage budgets are met, inclusive of weekly approvals and managing staff leave requests.
- Supporting the SM with onboarding and training of the store team as needed, providing a stunning brand experience at every step.
- Ensuring all Store Communication, brand information & updates as well as policy or process updates are communicated and understood by the whole team. Style, Selling & Service
- Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
- Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and perks that set us apart from the rest.
- Managing inbound customer calls/queries and setting team expectations.
- Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
- Assisting our customers, no matter what their reason for coming to the store. Providing a cohesive brand experience and level of service that is second to none.
- Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
- Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.
- Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance. Where necessary hold any performance conversations should the team’s performance not be meeting expectations.
- Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
- Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams. Including our monthly bed changeovers.
- Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
- Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
- Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards. Operations
- Working closely with our Warehouse and Operations Support teams.
- Working to support Customer Service with customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back‑of‑house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously. Communication
- Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
- Working to support Customer Service on customer facing issues and resolve in store where possible.
- Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
- Ensuring any key store information or notes are shared with the wider team. Qualifications
- Minimum of 2 years experience within the retail environment, in a position where you have demonstrated leadership, autonomy and accountability.
- Passionate about sleep, interiors, design and a love for styling.
- Sound knowledge of retail operations and customer experience.
- Excellent communication skills and the capability to work closely with all departments within the business.
- A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
- You are self‑motivated and a team player, you love to see everyone succeed and have fun in the process.
- Inventory management experience and the passion to look for efficiencies within retail operations.
- You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further. Why You’ll Love It Here
- Sweet Dreams Day – a day off on your birthday.
- Two paid wellness days off per year.
- Feeling peckish? We’ve got you covered with a few snacks provided. We are proud to be an equal‑opportunity employer that seeks to recruit, develop and retain the most talented individuals from a variety of backgrounds. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rv0gw