Front Desk Representative (Mount Waverley)

JOB DETAILS Pay: $29.50 p/hour (Mon-Fri), $43.61 p/hour (Sat)
- Level 5 of the Health Professionals and Support Services Award. Expected hours: 15 per week Work Location: In person; both Mount Waverley and Murrumbeena Schedule: Monday to Friday with rotating Saturdays Start Date: Early to mid-June. ABOUT THE ROLE We’re looking for a warm, motivated, and organised individual to join our Front Desk team. If you love helping people, thrive in a busy environment, and want to bring your skills to a setting where they truly make a difference, this could be the perfect role for you. This role blends face-to-face and phone-based interaction, with a strong focus on creating meaningful and individualised experiences for every person who walks through our doors or calls our clinics. WHAT YOU'LL BE DOING You’ll be a vital first point of contact, helping patients feel welcome, supported, and understood. Your responsibilities will include:
- Greeting patients warmly, both in person and over the phone, and delivering a consistently high level of customer service.
- Speaking with new patients to understand their needs and guiding them toward the most suitable services and practitioners.
- Efficiently managing appointments and schedules, helping the clinic run smoothly while ensuring patients are matched to the right therapist.
- Developing an understanding of each therapist’s areas of interest and expertise to better match them with the right patients.
- Maintaining accurate and up-to-date patient records, with an eye for detail and a habit of double-checking.
- Proactively learning about our services, keeping yourself informed so that you can confidently answer patient questions and provide helpful recommendations. This role is more than admin—it’s about being a calm, capable presence at the heart of the clinic. ABOUT YOU You’re the kind of person who genuinely enjoys helping others and takes pride in doing things properly.
- You have excellent communication skills and are confident speaking with people in person and over the phone.
- You ask great questions, listen attentively, and naturally build trust and rapport.
- You're organised and comfortable with having tasks interrupted as patients come to see you or call in.
- You’re proactive and thoughtful—you notice the little things that can improve someone’s experience or make your team’s day easier.
- You speak up when something is not working and offer solutions.
- You’re upbeat, flexible, open to learning recent systems, and always looking for ways to improve yourself and the service you offer. This position is ideal for someone who enjoys being part of a positive, collaborative team and wants to grow in a role that is meaningful and rewarding. SELECTION CRITERIA We’re looking for someone with:
- Previous experience in reception (Allied Health is a bonus) or administration.
- Confidence and capability in phone-based communication whilst navigating systems to get a result on the call.
- Experience using Microsoft Office365.
- Ability to work across both of our locations (Mount Waverley and Murrumbeena).
- Availability on Saturday mornings. ABOUT US For over 15 years, we’ve been helping patients prioritise their health and wellbeing through a unique blend of osteopathy and allied health services. With clinics in Mount Waverley & Murrumbeena, our focus is on providing high-quality, individualised care—particularly for expectant parents and those aged 45+ looking to stay active and pain-free. We don’t believe in one-size-fits-all care. Instead, we take time to understand each patient’s values and lifestyle so we can support them in achieving their goals. We’ve cultivated a loyal and growing patient base, and we’re proud of our team’s culture, attention to detail, and shared commitment to making a positive impact in people’s lives. WHY YOU'LL LOVE WORKING WITH US
- True job satisfaction: Help patients improve their health and quality of life every single day.
- A role with purpose: Be part of a team that truly values connection, service, and long-term relationships.
- Professional development: You’ll receive support and opportunities to grow your skills in administration, customer care, and beyond.
- Supportive culture: You’ll work with kind, capable people who care about doing things well—and enjoy doing them together.
- Feel better: Enjoy a free osteopathy session each month! READY TO JOIN US? If this opportunity sounds like the right fit, we’d love to hear from you. Please submit your resume and a cover letter telling us why you’re the right person for this role. Please address your cover letter to our Clinic Manager, Vanessa
- We look forward to meeting someone who shares our passion for service, learning, and making a difference. Note: Only shortlisted candidates will be contacted. RECRUITMENT PROCESS Shortlisted candidates will be contacted for a quick phone call to see if Focus Osteopathy could be a good match. That list will be narrowed down and 1st interviews via Teams will be scheduled. A 2nd interview may be conducted to get to know the candidate better and determine if there is an alignment in values. Job Type: Part-time Pay: $29.50 – $43.61 per hour Benefits:
- Employee discount
- Professional development assistance Application Question(s):
- Are you able to commute to both of our locations for shifts? (Only one location per shift)
- Do you have experience working with Office365 or similar (eg: Google Suite)?
- Are you an Australian citizen or permanent resident? Experience:
- reception or admin: 1 year (Preferred) Work Location: In person Apply on Kit Job: kitjobau.com/job/3qkcy3