Production Tech (Richmond)

Overview Come and be a part of the Trek Family, where we build only products we love, provide incredible hospitality, and change the world—one bike at a time. Are you ready to take the next step in your career and work with your hands in a fast‑paced, rewarding environment? We're looking for a passionate, detail‑oriented Bike Mechanic, or as we call it, Production Technician who thrive on solving problems, caring for bikes, and ensuring every customer leaves ready to ride. About the Role As a Production Technician, you’ll play a critical role in our store’s success—ensuring every bike that leaves the shop is safe, tuned, and ready to deliver an exceptional ride. You’ll also get hands‑on with the newest Trek models before anyone else and build trust with customers who rely on your skills to keep their bikes in top shape. This position is perfect for someone who’s mechanically inclined, values precision, and loves helping others. You’ll be the Lead Technician in the shop and responsible for completing more than 50% of total service work. The team will count on you for complex repairs and high‑level technical support. Responsibilities
- Troubleshoot and repair bikes efficiently with a focus on speed, accuracy, and quality.
- Perform bike builds and pre‑assemblies according to Trek standards.
- Lead the service area with professionalism and high standards of organization and cleanliness.
- Deliver best‑in‑class hospitality by helping customers understand service options and timelines.
- Maintain Trek University Guide status through ongoing training and certification.
- Collaborate with the Store Manager and team to complete daily tasks and support overall shop operations.
- Ensure consistent communication and leadership within the service department. Qualifications
- Positive, self‑motivated, and team‑first attitude.
- Outstanding communication and problem‑solving skills.
- Robust attention to detail and pride in your craftsmanship.
- Genuine passion for cycling and helping others enjoy the ride.
- Eagerness to continually learn about new technologies and service techniques.
- Ability to take ownership and lead by example in the workshop. Additional Responsibilities
- Meet Trek’s uniform and presentation standards.
- Keep service area clean, organized, and efficient.
- Execute duties as directed by the Store Manager or Service Manager.
- Maintain up‑to‑date Trek University certifications.
- Occasionally assist on the sales floor or with inventory tasks as needed. Benefits We offer more than a job—we offer a career built on passion, purpose, and possibility. Competitive pay and bonus opportunities, supportive team‑driven culture, ongoing training and career development, wellness and mental health support, exclusive staff discounts, community engagement, and a fun, energetic work environment. Equal Opportunity Employer Trek is an equal opportunity employer, committed to diversity and inclusion in the workplace. Trek is a place where you’re valued for being you. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rvqba