Event Operations Manager (Sydney)

Keith Prowse Travel is a leading sports travel company offering premium experiences at some of the world's most iconic sporting events. We organize and deliver comprehensive travel and hospitality packages for individual travelers, corporate groups, and high-value clients, covering events like Grand Slam tennis, Formula 1, rugby, and major marathons. Position Summary: The Events Operations Manager is crucial in providing seamless, high-quality event experiences. This role involves managing operational planning and on-ground execution of sports travel packages, coordinating with suppliers, venues, and internal teams to ensure flawless delivery. Responsibilities include overseeing logistics, staffing, troubleshooting, and ensuring all details align with the plan. The ideal candidate will possess strong organizational skills, a solutions-oriented approach, and a passion for delivering exceptional customer service. Key Responsibilities: Event Planning & Logistics
- Lead operational planning for events, including transport, accommodation, tickets, functions, and flights.
- Negotiate and secure services aligning with commercial and service standards.
- Create detailed event schedules, run sheets, and staff briefings.
- Coordinate with suppliers and partners to confirm and deliver services on time.
- Manage guest logistics such as arrivals, departures, check-ins, and transfers.
- Oversee on-site event execution, including functions and activities.
- Provide personalized support to VIP guests, ensuring exceptional service. Client Experience & Feedback
- Handle guest issues and special requests promptly and professionally.
- Collect post-event feedback to improve offerings and processes. Reporting & Documentation
- Maintain accurate documentation of itineraries and event guides.
- Assist with budget tracking and financial reconciliation post-event. Skills & Experience: Required:
- Minimum 5 years’ experience in event operations, travel, or sports hospitality.
- Robust planning and project management skills.
- Proficiency in Microsoft Office Suite.
- Excellent communication and stakeholder management skills.
- Ability to work under pressure and solve problems efficiently.
- High attention to detail and commitment to quality.
- Willingness to travel and work weekends/public holidays during events.
- Experience with international or major sporting events.
- Knowledge of high-end travel and corporate hospitality standards.
- Familiarity with booking platforms, CRM, and logistics software. Why Join Us? Be part of a passionate team delivering unforgettable experiences to sports fans worldwide. If you thrive in a fast-paced, client-focused environment and love live events, this role offers the chance to work with iconic brands, travel globally, and play a key role in creating bucket-list experiences. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3r0jcg