Sales Executive (Melbourne)

Role Purpose At Your Reformer, we don't just sell products – we help people move better. Our ecommerce sales team plays a vital role in guiding customers toward the right reformer, accessory, or solution through expert advice and genuine connection. The Sales Executive – Ecommerce works directly within the ecommerce channel to drive sales through customer communication, product education, and campaign support. This role turns questions into confident purchases and builds long-term relationships within the Pilates community. Position Details This role is full‑time, Monday to Friday, and based in a hybrid arrangement out of our Mornington HQ to run showroom appointments and work with the wider team. Standard working hours are 9:00am – 5:00pm on Mondays, Thursdays, and Fridays, with Tuesday and Wednesday shifts operating from 1:00pm – 9:00pm as work‑from‑home days. Key Responsibilities
- Lead revenue generation across ecommerce by proactively engaging customers via live chat, email and social platforms, driving both product and Pilates education sales through consultative, high‑touch interactions.
- Serve as a trusted product and education specialist, delivering expert guidance on reformers, accessories and programming to elevate customer outcomes and reinforce the brand's authority in Pilates education.
- Act as a key contributor to ecommerce growth initiatives, supporting and optimising campaign performance, new product launches and education promotions through customer‑led insights and proactive selling strategies.
- Consistently convert high‑intent enquiries into premium purchases, balancing strong commercial outcomes with an elevated, personalised brand experience that builds long‑term customer loyalty.
- Translate customer conversations into strategic insight, identifying trends, objections and opportunities to inform improvements across ecommerce, product development and Pilates education offerings.
- Collaborate cross‑functionally with marketing, education and product teams to refine messaging, improve conversion pathways and strengthen the integration of equipment and education within the customer journey. Skills & Experience
- Experience in sales, ecommerce or customer‑facing retail roles.
- Solid interest in Pilates, movement or wellness (industry experience highly regarded).
- Confident communicator who enjoys education‑led selling.
- Results‑driven with a customer‑first mindset. About Us If you're passionate about wellness, love connecting with customers and thrive in a fast‑paced ecommerce workplace, we'd love to hear from you. Join us in helping people move better through expert guidance, education and exceptional customer experiences. #J-18808-Ljbffr Apply on Kit Job: kitjobau.com/job/3rsc0z